Support

How can we help?

Tell us which workspace is affected, what you expected, what happened, and when it occurred. Never email passwords, secret keys, full payment-card details, or customer message content.

MenerFlow is a supervised business pilot, not an emergency or life-safety service. For immediate danger, use the appropriate emergency channel. Production activation and unsupported jurisdictions, industries, integrations, and communications require manual review.

Product support

Approved pilot setup, integrations, workflow behavior, and account access.

Billing support

Subscriptions, invoices, payment status, and cancellation questions.

Security report

Suspected vulnerabilities, unauthorized access, unsafe sends, or security incidents.

Privacy request

Email intake for access, correction, export, deletion, consent, or a complaint.

Contact

admin@meneraihq.com

Security and privacy reports are prioritized and entered into a restricted internal case process after intake. No guaranteed acknowledgement, resolution time, uptime commitment, or 24/7 support is offered unless a signed order expressly says otherwise.

Support expectations Vulnerability disclosure Privacy requests

Menerai Inc. · Federal corporation 17568428 · BC registration A0139920
1395 Palmerston Avenue, West Vancouver, British Columbia V7T 2H8, Canada

Support package version 2026-07-27 · Effective July 27, 2026