Support and Service Expectations

MenerFlow is a supervised paid pilot. These expectations are not an uptime SLA, service credit, guaranteed response time, 24/7 commitment, or emergency service.

• Core: email support.
• Pro: priority email support.
• Scale: priority phone and email support; phone availability is scheduled in the order.

Contact admin@meneraihq.com with the business/workspace, authorized requester, affected area, expected and observed behavior, timestamp/time zone, and redacted evidence. Never email passwords, provider keys, full payment-card information, or an unnecessary customer export.

Suspected unauthorized access, cross-tenant disclosure, active unsafe communication, or credential compromise is triaged as soon as practical. A blocked approved pilot workflow is next, followed by ordinary configuration, billing, minor defect, and how-to requests. Priority changes queue order, not a guaranteed acknowledgement or resolution time.

Support covers documented, ordered functions. It does not include emergency response, professional advice, third-party account administration unless ordered, unapproved integration/data work, guaranteed deliverability or revenue, or a manual, simulated, preview, unavailable, or blocked feature.

Email is intake only. Privacy and security reports enter restricted internal case records with identity/authority checks, ownership, deadlines, evidence, assessment, and closure. Menerai may pause an unsafe, unlawful, unverified, or out-of-scope workflow.