Communications and Consent Policy

This Policy applies to email, SMS, reactivation, estimate follow-up, appointment messages, AI-assisted content, telemarketing, and voice. Requested-service email/SMS is conditional on an approved purpose, template, permission or exception, and suppression decision. Promotional email/SMS and outbound synthesized voice remain blocked until their full launch gates pass. Call recording is prohibited.

• Do not buy, scrape, guess, harvest, or fabricate contact or consent records.
• Record the specific sender, recipient, channel, purpose, source, date, scope, and expiry.
• Distinguish requested service from promotional, telemarketing, and automated voice.
• Use express consent where the channel or purpose requires it.
• Do not treat an email, number, generic Terms acceptance, or prior contact as unlimited consent.
• Preserve history; do not overwrite earlier proof with a current status.

Commercial messages must accurately identify the Customer business and anyone sending on its behalf and provide required mailing and valid contact information. Content must not use false identity, urgency, scarcity, availability, pricing, savings, performance, or AI claims. Approved templates must minimize personal information and match the recorded purpose.

Email must provide a conspicuous free unsubscribe path where required. SMS must recognize STOP and supported equivalent terms. Clear opt-outs are applied without delay and no later than the applicable 10-business-day rule. A delivery failure is not proof of an unsubscribe. MenerFlow keeps minimized suppression evidence so deletion does not enable prohibited contact.

A suppression can be released only on a new documented lawful request and authorized review. An internal “transactional” label must not silently override an external do-not-contact duty.

Before any outbound call, the operator must verify CRTC registration, National DNCL subscription and list age where required, any documented exemption, internal do-not-call controls, recipient-local calling hours, caller identification/contact, approved script, and required records. A business-to-business DNCL exemption is not an exemption from every telemarketing or automated-call rule.

Prerecorded or synthesized solicitation calls require separate automated-call review and channel-specific express authorization for the specific caller or client and phone number. The current generic permission and suppression implementation does not establish those facts, so outbound synthesized voice is blocked.

AI may draft or classify content but cannot invent consent, facts, price, availability, urgency, or identity; release suppression; select an unapproved purpose; or initiate uncontrolled bulk outreach. High-risk, low-confidence, complaint, consent-dispute, STOP, do-not-call, and exception events must stop for a person.

Each attempt must record organization, sender, recipient, channel, purpose, classification, consent/exception basis and expiry, suppression result, template, provider, idempotency key, human approval where required, and allow/block reason. Customer must preserve related source proof and respond to complaints and requests.

Menerai may pause a message, route, campaign, provider, or workspace when activity creates legal, recipient-safety, deliverability, provider-policy, or service-integrity risk. A contract clause does not replace reasonable technical controls.