Terms of Service

These Terms are between Menerai Inc. (“Menerai,” “we,” or “us”) and the business identified in an accepted order (“Customer”). You may accept only on behalf of a business, only if you are authorized to bind it, and only for business use. You must provide accurate signer and business information.

The initial paid pilot is limited to approved businesses located in British Columbia, Canada. Personal, family, household, consumer, Quebec, international, or unsupported industry use requires a separate written review before account activation or payment.

MenerFlow provides supported tools for lead intake, customer communications, lifecycle work, scheduling, recovery workflows, analytics, and operational assistance. The exact plan, users, locations, integrations, implementation work, and available features are listed in the accepted order.

This is a supervised pilot. A feature shown as manual, simulated, preview, unavailable, unverified, or blocked is not a production commitment. Menerai may require manual review before enabling a provider, workflow, jurisdiction, industry, data type, or communication channel.

During the paid term, Menerai grants Customer a limited, non-exclusive, non-transferable right for its authorized users to access the ordered MenerFlow service for Customer's internal business operations. Customer must not resell, sublicense, copy, reverse engineer, bypass limits or safeguards, access another workspace, benchmark for a competing service, or use MenerFlow to build a competing product except where a restriction cannot lawfully apply.

Menerai and its licensors own MenerFlow, its software, design, documentation, models, workflows, and improvements. No ownership transfers under these Terms. Customer may give feedback; Customer grants Menerai a perpetual, worldwide, royalty-free right to use feedback without identifying Customer or disclosing Customer Data.

• Keep user, business, billing, and location information accurate.
• Protect credentials and connected-provider accounts; do not share user accounts.
• Assign least-privilege roles and locations and promptly remove unnecessary access.
• Keep at least one authorized owner and review member access during the pilot.
• Notify Menerai promptly of suspected unauthorized access or an unsafe workflow.

Customer is responsible for authorized activity in its workspace. Menerai remains responsible for the service controls it expressly operates and does not transfer that responsibility merely by calling Customer an administrator.

Customer retains its rights in information submitted to the service (“Customer Data”). Customer grants Menerai a limited right to host, copy, transmit, modify, and otherwise process Customer Data only as needed to provide, secure, support, and maintain the service, follow documented instructions, prevent abuse, and comply with law.

Customer determines the business purpose for its leads, contacts, messages, appointments, estimates, and workflow records. Menerai independently controls account, contract, billing, tax, security, and service-administration information. The Data Processing Addendum provides additional processing terms.

Before submitting contact data or contacting a person, Customer must have a lawful source and compatible purpose, provide required privacy and AI/voice notices, obtain and preserve required consent, identify the sender, provide required contact and opt-out information, and honour unsubscribe, STOP, suppression, do-not-call, calling-hour, and provider rules.

Customer must not use purchased, scraped, guessed, or fabricated contact or consent records. A contract clause does not permit Customer or Menerai to bypass known unlawful activity. Menerai may pause a route or workspace when evidence or required controls are missing.

Automated systems may draft, summarize, categorize, extract details, or suggest actions. Output can be incomplete or wrong. A person must review consequential content, customer facts, pricing, availability, recipient, consent, and action before use. AI cannot create consent, release suppression, or authorize an unsupported purpose.

MenerFlow is not legal, medical, financial, tax, emergency, crisis, or other professional advice and is not a life-safety or safety-critical dispatch service. The pilot does not permit solely automated decisions that materially affect an individual. See the AI and Human Review Notice.

Unless a founder-approved written review says otherwise, Customer must not use MenerFlow for healthcare, financial-account, government-identifier, employment-screening, criminal-justice, children's, emergency, life-safety, biometric, call-recording, or similarly regulated or high-risk processing. Customer must follow the Acceptable Use Policy.

Some functions depend on Menerai service providers or a provider Customer deliberately connects. Customer-connected services remain subject to their own terms, availability, accounts, configuration, and charges. Menerai does not guarantee a third party's operation or policy decision.

Menerai's production subprocessors must be verified and published before production Customer Data is accepted. The current Subprocessor Notice explains the launch verification status. A generic integration listing does not mean that integration is active or approved for Customer.

All prices are Canadian dollars. Current self-serve recurring prices are Core CAD $99 monthly or CAD $948 annually, Pro CAD $249 monthly or CAD $2,388 annually, and Scale CAD $499 monthly or CAD $4,788 annually. There is no setup fee. Selected fixed add-ons and government taxes are shown separately before payment.

The completed order controls the selected plan and included usage. MenerFlow does not promise unlimited SMS, voice, AI, email, storage, or other metered use and does not charge hidden automatic overages. An allowance or overage applies only if it is written in the order, server-enforced, visible, and approved.

Customer authorizes the payment provider to charge the recurring plan and selected add-on items displayed in the accepted order and checkout. A subscription renews at its accepted monthly or annual cadence until cancelled. Annual fixed add-ons are charged upfront with the annual subscription; approved variable usage is reconciled monthly.

Unless an order says otherwise, cancellation takes effect at the end of the current paid period and access continues to the displayed access-end date. Fees already paid are non-refundable except where required by law or expressly approved in a signed order. Failed payment may lead to a verified retry process and suspension. The Billing, Renewal, Cancellation, and Refund Policy provides details.

Menerai may restrict or suspend a feature, provider, communication route, or account for material breach, non-payment, security or privacy risk, unlawful activity, missing consent or suppression evidence, provider-policy risk, or conduct that threatens a person, another customer, or the service. Where practical, Menerai will identify a path to cure.

Either party may terminate as stated in the order. On termination, the licence ends. Terms that by their nature should survive—including accrued fees, ownership, confidentiality, disclaimers, liability limits, and necessary evidence retention—remain effective.

Customer should request an export before access ends. The approved pilot schedule provides a proposed 30-day post-termination export window, followed by deletion of active workspace content within 30 additional days and encrypted backup expiry within 35 days after active deletion. Financial, suppression, decision, incident, dispute, and legal-hold records may be separated and retained only for their necessary purpose.

Those periods are a launch commitment only after the related jobs, providers, backups, export, and evidence are verified. Until then, paid activation remains blocked. See the Retention and Deletion Policy.

Each party will protect the other party's non-public business, technical, security, and customer information with reasonable care and use it only for this relationship. This does not cover information that is public without breach, independently developed, rightfully received without restriction, or required to be disclosed by law. A party compelled to disclose will give notice where law permits and disclose only what is required.

Menerai may improve, modify, or discontinue features and will use reasonable efforts to give notice of a material reduction to paid functionality when practical. Preview, simulated, test, and unavailable features may change or end and are not part of the ordered service unless expressly stated. Support is governed by the order and Support and Service Expectations; no uptime SLA or service credit applies unless a founder-approved signed order says so.

To the maximum extent permitted by law, MenerFlow is provided “as is” and “as available.” Menerai does not warrant uninterrupted operation, guaranteed revenue, savings, conversion, deliverability, provider availability, error-free AI output, or compatibility with every account or provider. Rights that cannot lawfully be excluded remain unaffected.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, goodwill, or data. Menerai Inc.'s aggregate liability arising from the service will not exceed the fees paid for the affected service during the twelve months before the event giving rise to the claim. This limitation does not apply where prohibited by law.

These online Terms do not add an indemnity or uncapped liability obligation. Any different allocation requires an expressly founder-approved written amendment signed by authorized representatives.

Neither party is responsible for delay caused by events beyond its reasonable control, except payment obligations. Customer may not assign the agreement without Menerai's consent, except in a permitted reorganization or sale of substantially all relevant assets. Menerai may assign it as part of a reorganization, financing, merger, or sale. Failure to enforce is not a waiver. If a provision is unenforceable, the rest remains in effect. The parties are independent contractors.

The accepted order controls the approved commercial quantities and implementation scope. The DPA controls a conflicting personal-information processing term. These Terms otherwise control over an incorporated policy. A customer purchase order does not change the agreement unless Menerai expressly signs the change.

Notices to Menerai may be sent to the address or email below. Menerai may send notices to the business email or workspace owner on record. Each document has a version and effective date. Material future changes receive conspicuous notice and, where required, unselected renewed acceptance. Historical acceptance evidence is not overwritten.

These Terms are governed by British Columbia law and the federal laws of Canada applicable there, without conflict-of-law rules. The courts located in Vancouver, British Columbia have exclusive jurisdiction except where law requires otherwise.

MenerFlow is operated by Menerai Inc., federal corporation number 17568428 and British Columbia registration number A0139920. Formal notices may be sent to 1395 Palmerston Avenue, West Vancouver, British Columbia V7T 2H8, Canada. Questions may be sent to admin@meneraihq.com.